In March we had a fantastic holiday in Iceland. We would definitely recommend it (and we want to go back again at some point).
But it did not start well.
We flew Icelandair from Birmingham.
Our flight was supposed to leave at 12:25, but we got a text the night before travel telling us the flight time had been changed to 20:05.
Thankfully, with the advanced notice, we weren’t sitting around the airport for most of the day. However, instead of having an afternoon and evening lounging around the hot springs of the Blue Lagoon, we arrived at the hotel at about 1 am.
A waste of the first day of our holiday.
The EU has flight compensation rules, and Icelandair has to stick to them as stated on their website:
Compensation in case of denied boarding, cancellations or long delays on Icelandair flights from and to EU and EEC countries are restricted as followed: scheduled arrival should not be delayed more that:
A. Two (2) hours for Flights of 1,500km or less (EUR 250)
B. Three (3) hours for Flights between 1,500km and 3,500km (EUR 400)
C. Four (4) hours for flights more than 3,500km not falling under A or B (EUR 600) (1 km = 0.62 miles).
We fell into category B as the Birmingham to Reykjavík flight distance is about 1700 km.
I applied for compensation months ago and forgot about it.
I recently had an email from Icelandair stating that they did indeed owe us €400 per passenger. It has now been transferred to our bank account.
(Our flights cost £222 each!)